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Manage your business relationships well


At the end of the day, your career success is all about your relationship with your customers and clients. Most times, they can be your best advocate when it matters most and if they admire your work , they will offer you more money to work for them. So, here are some tips to help you maximize these business relationships:

Be an expert. The standard rule is that the first year of your position is to learn the job. The second year is your opportunity to sharpen your skills. The third year is the time when you should really be an expert in your chosen field. Become a trusted source and gain the confidence of those in your networks and business connections. Implement proactive choices. Don't wait for problems to occur or for questions to be asked. Stay ahead of the curb by anticipating potential problems and eliminate them before they happen. Be a strategic thinker. Keep open connections. Stay in contact periodically with your prized business connections by sending a brief message to say hello. You may also want to take a moment to acknowledge their birthdays, anniversary dates or another annual occasion that is special. A simple card can be a cost-effective option for even the smallest budgets. A personalized card with a brief note is definitely a cherished token since it is a lost art form these days with the onset of email and electronic communication. Be different and stand out! Set customer expectations. Consistently return phone calls and inquiries to your business connections. It's typically acceptable to respond within a 24-hour period, but no later than 48 hours. Everyone wants to feel valued and you want to maintain a reputation of being dependable. When you are there for others...they will be available for you! PM


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Paula Maddox

Coach | Author | Speaker | Minister | Doctoral Student

Tel: 404.939.7432   

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